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Meaning of complaint procedure
A complaint procedure refers to the formal process by which an individual can express dissatisfaction or grievance regarding a product, service, or treatment.
Etymology of complaint procedure
The word "complaint" originates from the Old French word "complaindre," meaning "to lament" or "to express sorrow"
The term "procedure" comes from the Latin word "procedere," meaning "to go forward" or "to proceed"
The phrase "complaint procedure" has been in use since the mid-20th century, particularly in the context of customer service and dispute resolution
Synonyms
grievance procedure
appeals process
dispute resolution
complaint process
issue resolution
problem-solving
conflict resolution
arbitration procedure
mediation process
feedback mechanism
reporting procedure
investigation process
claim procedure
objection procedure
appeal procedure
review process
complaint handling
complaint management
dispute settlement
grievance resolution
issue management
conflict management
complaint investigation
complaint analysis
complaint response
complaint follow-up
complaint closure
appeals procedure
complaint protocol
issue protocol
problem-solving procedure
dispute resolution procedure
Definitions
- A formal process for expressing and addressing complaints or grievances
- * A systematic approach to handling and resolving customer complaints
- * A set of steps or protocols for investigating and responding to complaints
Usage Examples
- The company has established a complaint procedure to ensure that customer grievances are addressed promptly and fairly
- * The employee followed the complaint procedure to report the issue with her supervisor
- * The hospital has a complaint procedure in place to handle patient complaints and concerns
Antonyms
approval process
satisfaction procedure
compliment procedure
praise procedure
appreciation process
gratitude process
accolade procedure
positive feedback
commendation process
endorsement procedure
support process
encouragement procedure
motivation process
incentive procedure
reward process
recognition procedure
acknowledgment process